4 Must-Ask Questions for Your Dental Handpiece Repair Specialist

The dental handpiece is the workhorse of any dental practice. Each practitioner has his or her own preference when it comes to dental handpiece brand, size, speed, and overall feel. But sometimes the “Doc’s” favorite handpiece goes down and needs expert attention. Having a reputable dental handpiece repair specialist on speed dial will help ease the stress in your dental practice.

There are many opinions on what kind of handpiece to initially purchase and how many each practice should have. However, once that decision is made and the manufacturer warranties have passed, who and how do you handle ongoing maintenance and repairs?

Selecting a qualified dental handpiece repair specialist is a very important decision that should not be taken lightly. The dental handpiece repair specialist will be responsible for the overall maintenance and repairs of all of your handpieces. Here are 4 must-ask questions when selecting a dental handpiece repair specialist:

Does the dental handpiece repair specialist provide you FREE estimates upon request? Handpiece repair can be costly, and there is an economical point of no return on certain handpiece repairs. A quality dental handpiece repair specialist should be providing estimates and recommendations on the economical feasibility of the repair. If the repair is more costly then a new replacement, the dental repair specialist should be offering that option.
Does the dental handpiece repair specialist offer a warranty on repairs? Dental handpiece warranties vary by repair specialist. Look for a dental handpiece repair specialist who gives a good solid warranty, stands behind their work and will “do the right thing every time”. Remember, parts break, wear out, and handpieces are expected to perform at very high speeds all day, But asking the warranty question can save your practice money in the long run. Additionally, you should know what the warranty covers and does not cover. If the warranty is too good to be true, then there must be a catch.
Does the dental handpiece repair specialist offer quality customer service? Customer service is very important when selecting a dental handpiece repair specialist. Every customer should feel like they are the biggest account, so if you are not getting a good feeling about who you are dealing with, it is best to consider another repair specialist. Some of the things to consider when selecting a dental handpiece specialist are average turn-around time, the ability to speak with the specialist who is repairing the handpiece and other services the repair specialist can offer.
Does the dental handpiece repair specialist use high-quality parts? When selecting a dental handpiece repair specialist, it’s important to know that quality parts are being used in the repair of your handpiece. Dental handpiece parts are expensive, so if the repair costs are too good to be true, then sub-par parts are probably being used. Additionally, asking how long the dental repair shop has been in business will be a good indicator of what kind of repair shop they are. Look for a dental repair company who has been in business for a while. Your dental handpieces are too important to give to a company who has not been in business very long and is not very reputable.

We’d love to partner with you to help repair and extend the life of your dental handpieces. New customers save $50 on the first dental handpiece repair order! Just check “New Customer” on our contact form.